More Sales, Happier Customers, Higher Profits & More Freedom. It Starts Here!
Elevate your automotive repair shop with our comprehensive training solutions. From sales and operations to customer service and leadership, we empower your team to excel.
We are automotive shop owners with over 30+ years of experience in the industry and a deep understanding of the challenges faced by service departments. Our team has years of firsthand experience in automotive service, sales, and management, having helped hundreds of shop owners transform their businesses.
We are passionate about helping automotive businesses succeed by providing the tools and training their teams need to excel. Our mission is to empower your team to deliver exceptional customer experiences, drive sales growth, and achieve operational efficiency based on our real-world experience running successful automotive shops.
Why Train Your Team?
1
Boost customer satisfaction by providing a seamless and positive service experience. Happy customers are loyal customers, driving repeat business and referrals.
2
Improve operational efficiency by streamlining processes, reducing errors, and maximizing productivity. A well-trained team can handle tasks efficiently and effectively.
3
Enhance communication skills, ensuring clear and concise communication with customers, improving transparency and building trust.
4
Elevate team morale and motivation by investing in their professional development. A skilled and empowered team is more engaged and dedicated.
Our Proven Methodology
Customized Solutions
No cookie-cutter training here. In addition to teaching basic standard skills, we shape every program around the students needs - adapting in real-time based on their feedback, skill levels, and the challenges they’re facing right now.
Interactive Learning
We employ interactive learning techniques, including hands-on exercises, role-playing, and case studies, to ensure practical application of knowledge and skills.
Ongoing Support
We provide ongoing support after the training, including coaching, resources, and access to our team of experts to answer questions and address ongoing challenges.
Service Advisor Training
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Master the art of building rapport, gathering customer information, accurately diagnosing vehicle issues, and presenting repair options.
2
Develop effective sales techniques, effectively communicating repair options, explaining pricing and warranties, and closing the sale with confidence.
3
Improve your understanding of service department operations, including technician productivity, scheduling, and parts ordering.
4
Enhance your customer service skills, managing expectations, resolving complaints, and building lasting relationships with customers.
Customer Service Training
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Develop strong communication skills, effectively handling phone calls, emails, and online inquiries, providing exceptional customer service.
2
Gain proficiency in scheduling appointments, managing customer records, and handling customer inquiries with accuracy and efficiency.
3
Boost car count by perfecting every step—from appointments and follow-ups to recommendations and referrals.
Join our email list and receive weekly tips and insights on improving your shop operations, sales skills, enhancing customer experiences, and boosting profitability.
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We share actionable insights on a range of topics, including customer service best practices, sales strategies, team management techniques, and operational efficiency.
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Get exclusive access to valuable resources, including templates, checklists, and articles designed to help you implement best practices.
Schedule a free consultation with Gerry to discuss your specific training needs, discuss your goals, and develop a plan that aligns with your business objectives.